WHY?   WHEN?   HOW?

When looking at diseases that affect the daily lives of millions of individuals each and every day, you’ll see some of the most common diseases already have a cure or a way to stop the progression.

  CORONARY ARTERY DISEASE ✔️
  CANCERS✔️ HIV / AIDS✔️
  DIABETES ✔️

But, when you get to the more complicated diseases such as Alzheimer’s, that one seems to stand alone because, partly, it is one, if not THE, most misunderstood disease in the world today.
 
  ALZHEIMER’S ❓

The reason being there is:
– no known way to prevent Alzheimer’s
– no way to, 100%, stop the progression of Alzheimer’s
– no way to stop delusion, disorientation or forgetfulness
– no way to stop the inability to create new memories
– no way to continue completing simple tasks or recognize common things
– no way to stop aggression, agitation, difficulty with self care
– no way to overcome irritability, personality changes or getting lost
– no way to stop the inability of jumbled speech
– no way to regain loss of appetite, sense of taste and smell

These things occur over time, however, as progression continues, all of the above can occur in a single day. Then the next day comes and the only recollection we have is what we’re told what happened the day before . . .
for we cannot remember.

Living alone adds a whole other wrinkle to the Alzheimer’s equation, however, it is doable. I know a few others who, like me, are living alone and we are all doing just fine. It’s not always easy but nothing worth doing ever is. Being on my own gives me a feeling of independence and, it keeps me on my toes. For the most part, I know I am the only one who I can count on.

On the days I struggle, on what I call my “foggy days”, I reach out to my support system, or what I call, my Support Team. They are made up of family, friends and even some who are just acquaintances. They say they are “just calling” or “just stopping by” to say hello but I am still aware enough to know they are checking in to make sure I’m OK, especially when they bring me food. (They have seen me in person or have seen photos of me and notice the weight loss.) Sadly, the need of my Support Team has become more of a necessity than not and I am truly grateful they are around.

So, what do we do? Do we just stop living the best life we can?
No!!! Giving Up or Giving In is NEVER an option.

What we continue doing is using our voices to educate, to advocate, to speak out against stigmatization.
We put our pride aside and ask anyone and everyone to help us raise much needed funds to be used for the possibility of finding a cure or a way to stop the progression of this horrendous disease.
We keep our hopes alive that the success the researchers are having with mice will turn into prevention and cures for humans.

Through all of this, we don’t stop loving and/or needing love to be returned. I believe love stays with us until the end. Although my Mother was not able to speak, she could still express love though her eyes, or through humming or La, La, La in the most beautiful, melodic voice I’ve ever heard.

So, I start my day and end my day acknowledging how fortunate I am for the many ways I am loved and cared for.
I’m lucky to have some very special people on my Support Team and I’m thankful that I still know what it feels like to be loved.

As an Alzheimer’s Advocate, I plan on continuing my Alzheimer’s Advocacy, educating, updating and sharing my personal journey to anyone wanting or willing to listen.
I don’t want our sons and daughters, or their children, or their children to have to live with this horrific disease known as Alzheimer’s!

Until Next Time,
PEACE!!!
B


a-charlie-brown-christmasIf you’re a Baby Boomer like myself, you will probably recognize the photos from “A Charlie Brown Christmas.” For me, it brings back memories of happy, simpler times. That’s where Charlie Brown lived … in the simple times. Nothing really stopped him from doing the things he wanted to do no matter what others thought. He saw the beauty in things others didn’t. He was hopeful and did things in his own time. He was trusting … sometimes, too trusting.

Charlie Brown was just a simple guy who always saw the good in people, never judging, never holding a grudge. He’s described as, “Good ol’ Charlie Brown” is the lovable loser in the zig-zag t-shirt—the kid who never gives up (even though he almost never wins). He manages the world’s worst baseball team…yet shows up for every game. He can’t muster the courage to talk to the Little Red-Haired girl…yet keeps hoping. Even though he gets grief from his friends, his kite-eating tree, even his own dog, Charlie Brown remains the stalwart hero.”
CB Football
He is forever hopeful that Lucy won’t move the football. I think most of us wishes it will happen one day, so we cheer him on that he will, get to kick the ball at least once . . . but not this time. Lucy does what she ALWAYS does. She moves the ball away and Charlie Brown lands flat on his back.

We weren’t really surprised were we?
Charlie Brown was! As I said before, he always sees the good in people and he trusts they will not do anything to cause him harm. He trusts Lucy time after time. Why? Because that’s who he is.

(Just so you know, this post is not about Charlie Brown, but, you’ll understand in a little bit.)

Image result for charlie brown christmas tree

Lastly, there’s the Charlie Brown Christmas Tree that, in his mind, was the perfect tree. Of course, no one else but Charlie Brown saw the beauty of the simple little tree, and, as usual, they all laughed and made fun of the tree as well as him, “The Blockhead”, and hurt his feelings . . . AGAIN!

Maybe it was the Christmas Season that got to them, for this time, they saw just how much they had hurt Charlie Brown. 

Image result for charlie brown christmas treeWhen they saw the saddened little boy walk away as if he didn’t have a friend in the world, Linus anchored the little tree with his blanket and all Charlie Brown’s friends took the lights and decorations off Snoopy’s house and placed them on the tree. They brought Charlie Brown back to show him what they had done and he smiled so big. As with every Charlie Brown cartoon, he was accepted, everyone was smiling and singing and for a brief moment, everything was right with the world.

Now as a I said earlier, this is not about Charlie Brown and his friends. This is actually about reality in “Dementia World.”

Those of us who are living with a Dementia-Related illness sometimes feel like Charlie Brown. We have those days when we feel forgotten, dismissed, or if we don’t really matter. We sometimes come across people who we believe are our friends but turn out to be a “so-called friend” who pretend to have our best interest at heart, when all they are interested in is furthering themselves by using us to get there.

The feelings of abandonment and distrust we experience are not just about our friends but also about some  members of our family who no longer talk to us for whatever reason. We try our hardest to remember what we may have done to put this distance between us for we are certain (like Charlie Brown) it must’ve been something we did. When we come to the realization that it wasn’t us, it doesn’t feel any better.

When we are having a good day, we feel there is nothing we can’t do, so we take advantage of those days. We use our clarity to do something our minds would not allow us to do the day before, that is, if we remember the day before. Sometimes we do remember and we rejoice for the small victories. Sometimes we don’t and it’s OK because we know we’re not going to remember everything so we carry on the best we can.

Then there are the really tough days, the days when we go to kick the ball, and the ball is snatched away. On those days, we may literally fall on our backs, on our butts, hurting ourselves figuratively and mentally.  

If you’re thinking my point here is to make you feel sorry for me or for the millions of others who, like me, are living with Alzheimer’s or other Dementia- Related Illnesses you would be incorrect. Like Charlie Brown, we don’t give up . . . we CAN’T give up. Giving up is not an option. Giving up is an end and I can’t speak for everyone but I can speak for myself, I still have too much to do and I’M NOT READY TO GIVE UP!

What we do want are your friendships. We want your love. We want your understanding. This Disease is not something we asked for, this is not something we brought on ourselves, this is something that just happened to us and we are trying to make the best of the situation. 

Since this ’tis the Season, I ask you that if you know someone who is Living with a Dementia-Related Illness or any type of illness for that matter, please:

  • don’t assume we are receiving phone calls, letters, e-mails, Christmas Cards, etc. for you would probably be mistaken.
  • don’t assume we are being visited by friends and /or family for we may not be
  • don’t assume a gift card or other monetary gifts would not be appreciated
  • don’t assume anything about anyone, for you don’t know the whole story
  • the one thing you CAN assume is, “WE ARE STILL LIVING . . . WE ARE NOT GIVING UP . . . WE STILL MATTER . . . WE ARE STILL HERE!

I would like to take this opportunity to wish YOU, yes YOU, a Very Merry Christmas!

Until Next Time . . . 
PEACE (on Earth and good will towards men)

B

What Happened to our Society?

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As a Baby Boomer, (born in 1960) I grew up respecting my elders. Elders were basically anyone of the adult age. This meant Teachers, Bus Drivers, Law Enforcement Officers, Mail Carriers, Firefighters, anyone and everyone who was an adult. It didn’t matter who the person was, YOU RESPECTED THEM. If you didn’t, well, word would get back to your parents and they would “gently remind you” about the respect issue.

Fast Forward to today. What happened to RESPECT? You would be hard pressed to find a young child or a teenager addressing an adult as “Sir or Ma’am.” Instead you get “YEAH” or “NO” or nothing because they are texting or taking a Selfie and are too busy to answer. Somewhere along the line, RESPECT flew out the window.

Maybe I’m just old. At 58 years old, I don’t really feel old but in the eyes of a teenager or toddler, I’m ancient. My hair and beard is gray/white, my walk has slowed a bit, I have to rest a bit more than what I used to, so I can see where it may appear I am old, but unless I am spoken to rather than just judged on my appearance, how will anyone know who I am and what I can share.

I’m writing this because there is a huge issue in our society right now regarding ageism.
Ageism is described as : stereotyping of and discrimination against individuals or groups on the basis of their age. This may be casual or systematic. The term was coined in 1969 by Robert Neil Butler to describe discrimination against seniors, and patterned on sexism and racism.

Today, the term is often applied to any type of age-based discrimination, whether it involves prejudice against children, teenagers, adults, or senior citizens.
Throw in Alzheimer’s Disease and other Dementia-Related Illnesses and that just deepens the issue.

Although the term was coined in 1969, I haven’t really noticed the trend until recently. I started wondering, is it because I am growing older (almost 60)  or is it because I have Alzheimer’s Disease? Is it a combination of both?

I read an article this morning by my friend and Pioneer Network President & CEO Penny Cook, entitled, A New Culture of Aging — Making it Happen. In her article she states, “The first step of changing perception is creating awareness.” Creating awareness is something I know  a lot about.

I see and hear, on a daily basis, how those of us who are living with a Dementia-Related Illness are treated. As much as we would like, we are not treated as we were before our diagnosis.
Our diagnosis becomes a label.
That label carries with it, Stigmatization.
Stigmatization carries negative connotations.

I REFUSE TO BE LABELED!!!

So, I use my Alzheimer’s: Up Close presentation to educate and share awareness. It showcases that just because we reach a certain age or just because we have some sort of “cognitive difficulty” doesn’t mean we don’t matter. On the contrary. We probably matter more NOW than what we ever did.

The reason being, we can talk about:

  • what we want/need instead of assuming you already know
  • seeing us and not our disease
  • seeing us and not our age or appearance
  • connecting with us and not shoving us in a corner
  • DON’T pre-judge

There are always 2 sides . . . what we think and what you may think.
Those sides may differ slightly or dramatically but you would never know unless you ask. Responsibility as to what we can do and what we expect from others allow our voices to be heard.

In another article I read, written by Kendra Cherry for “verywell Mind”  “How Does Ageism Impact More Than Just Older Adults?”  it states: “In one study published in a 2013 issue of The Gerontologist, researchers looked at how older people were represented in Facebook groups. They found 84 groups devoted to the topic of older adults, but most of these groups had been created by people in their 20s. Nearly 75 percent of the groups existed to criticize older people and nearly 40 percent advocated banning them from activities such as driving and shopping.”

This is disturbing that individuals, who know nothing about us, are passing judgement on us, making assumptions about us and criticizing us because we have reached a certain age. Everyone is entitled to their own opinion, however, using those opinions with no knowledge as to who these individual are is ludicrous. It is also a classic example of Ageism.

I could probably go on forever, citing more examples, quoting more articles, but I think you get the picture.

I may not be able to end Ageism today, but I sure can (and will) continue to make some noise about it. I’m a firm believer that everyone is entitled to their own opinion, however,  I will continue sharing awareness and educating that NO ONE has the right to pass judgment on another based on race, nationality, sexuality, age, as well as other “ism’s.” If you want to know more, don’t opinionate, just ask. We’ll be happy to talk with you!

PEACE!
Brian LeBlanc
International Alzheimer’s Advocate
“I have Alzheimer’s, BUT . . . it DOESN’T have me!

Thank You!

I’ve been writing about my Alzheimer’s Journey for a number of years now and I just realized I’ve never thanked all of you for your encouragement and support. Your comments and good wishes are appreciated more than you know, especially on my rough days.

When we are faced with challenges, we have choices to make:

A) bury our head in the sand and hope it goes away…

or

B) face the challenge head on

We all know Alzheimer’s Disease doesn’t “go away”. No matter how hard we fight, no matter how hard I fight, I know in the end … well, I don’t think about the end. I stay in the here and now, moving forward with my Alzheimer’s Mission.

I’m quoted as saying, “this is not how I envisioned my retired life to be but it is what it is.” Being that I will turn 58 years old in about 2 weeks, I started thinking about what I’ve accomplished in those years. What I realized is, apart from watching the birth of my son, what I’m doing right now is the most meaningful.

I don’t like the fact that Alzheimer’s led me to this realization, but, as I’ve said before, “it is what it is”. My time, my energy, my focus is finding ways to live as well as I can, utilizing techniques, technology and time.

I have vowed to use my voice for as long as I am able to speak on behalf of those who no longer have a voice and in memory of those who are no longer with us.

Giving up will NEVER be an option!

B

Thanks again for your continued support, good wishes, and friendship!

GoFundMe Alzheimer’s Awareness Mission

The Journey is Not Always as it Seems!

Being today is the last Friday in June, also the last Friday of Alzheimer’s and Brain Awareness Month, I knew I wanted to write about something but I didn’t know what that “something” was going to be. A trip to the grocery store today gave me my inspiration.

For those of you who may not know, I now live alone in an apartment. Although I still have a drivers license, I don’t have a vehicle for I can’t afford one (insurance, gas, maintenance, etc) so I found an apartment complex that is within walking distance to everything I need.

When I got up this morning, my intention was to head to Winn Dixie for I needed a few things, however, my brain had other plans and the fog rolled in. (For those of you who don’t know what I’m talking about, you may want to see one of my earlier blog posts Fog, It’s Not Just a Weather Condition.) 

When in a “Foggy State” not only is my brain not operating at full capacity but my balance is a bit off. The last thing I wanted to happen is to fall either while walking to or from the grocery, so, I remained inside.

I busied myself with other things, completely forgetting I needed to go to the grocery. Opening the refrigerator to fix lunch, I suddenly realized, I was supposed to go to the grocery. Forgetting things like this used to make me angry but now, they make me laugh at myself. It took me several years to realize it was no one’s fault other than my own when I forget things. Then after a couple of additional years, it wasn’t my fault, it was Alzheimer’s’ fault! (I’ve always been a slow learner).

I started getting ready, making sure I had my wallet, my phone, and my backpack and off I went. The walk is only about a 1/2 mile each way so I get my exercise in while getting my errands done. Another thing I’ve learned it’s easier to use a backpack to carry my groceries than it is to carry the plastic bags that can easily burst or rip. (I learned that the hard way.)

With my shopping done, I packed my backpack but couldn’t fit everything so I had to carry 2 grocery bags. I made my way across the parking lot and was about to make my way to the sidewalk when I car came up behind me.

From what I could see, there were 3 teenagers in the car. There may have been 1 other but I don’t really know or care. The driver and the kid seated directly behind him started shouting obscenities at me. I didn’t understand what I had done. It wasn’t like I crossed in front of them for they had come up behind me. I just couldn’t understand what was happening.

Then I heard the words, “you homeless f***er!” “Get a job you piece of s**t!” “Go beg somewhere else you blah, blah, blah!” They just kept on screaming, cursing, yelling and laughing at me. I then realized I was approaching an area where there are people usually using that spot, holding signs asking for food and or money. Many of them have backpacks and an assortment of bags with them. I guess they thought I was making my way to that spot to ask for food and/or money.

I didn’t know how to feel. I was being verbally assaulted because I was mistaken for someone who, they thought, was below them, someone who didn’t fit their description of an upstanding member of society, someone who, in their words, “you f***ing BUM!”

I started walking again and they continued cursing and yelling but the traffic started to drown them out. They made their way out of the parking lot and made a point to slow down as they passed me on the street to continue shouting at me. I just ignored them and made my way home.

Once I got home, I unpacked my bags and backpack and then I got angry. I wasn’t angry at those little punks who probably thought they got to me and made me feel bad. I was angry at something else. I was angry at my Alzheimer’s.

If I didn’t have Alzheimer’s Disease, I’d still be working, making A LOT more money than my monthly Social Security Disability.
I’d still be driving, able to get where I needed/wanted to go, rain or shine.
I’d probably still have my network of friends to interact with.

Thinking of these things, I was getting angrier and angrier . . . really pissed off!
Then a notification went off on my phone. It was from someone on Facebook. I didn’t know this person but they were thanking me for opening up about my Alzheimer’s Life. They had read a few of my blog posts as well as my Facebook posts and they thanked me for helping them better understand their Mother, who is currently living with Alzheimer’s.

As fast as the anger came upon me, calmness replaced it. The words, my own words, the words I now say at the end of my presentation came flowing into my brain with such clarity . . . (I still had to get a copy of my presentation to make sure I had the exact verbiage)

“Regardless of whether you have an illness, regardless of your gender, regardless of your race, the way you are perceived by others, although it may be hard to take at times, it’s not something you need to concern yourself with. Look at it as a learning experience you can use later in life and a teaching experience you can use today.

For those who use words or actions against you, it’s because they don’t understand. You know who you are. You know your abilities.

Everything you’ve been through in your life . . . every success, every failure, prepares you for what lies ahead.

It’s why I’m not embarrassed to stand before you or anyone for that matter and say, “I HAVE ALZHEIMER’S DISEASE!” I don’t do it as a way of looking for pity and sympathy, I do it as a way of saying, “HEY! Look at me. I’m only 57 years old, I look somewhat normal but I have this disease.”

It starts a conversation. It’s my way of advocating, spreading the word, making aware, or whatever you want to call it.  It is now my life mission!”

Everything in life happens for a reason. We may not understand the why’s but accepting things makes it more manageable.

Until next time,
PEACE!
B

Alzheimer’s, Travel, and ALL that goes along with it . . . Follow-Up

I know this is a long post, however, I wanted to be sure to include everything to give everyone a clear perspective.

This is a follow-up to my earlier blog post I wrote regarding my airline mishap. I did send an e-mail to the CEO and other Officers of the airline to call attention as to how I was treated. I didn’t do this for my own benefit. I did this so it would not happen to anyone after me.
I made the decision that if they responded satisfactorily, I would not mention the name of the airline. I did receive 2 phone calls and an email in response to my letter. I will say, the phone call nor the e-mail came from the CEO or from any of the officers I wrote. It came from someone in Customer Relations.

I will now post the response I received but I am reserving my opinion as well as not revealing the name of the airline. I  would like to know what you, the reader feels.
Was this an appropriate response?
Did they do enough?
I would love to hear your responses as if this happened to you. Would you feel it was handled satisfactorily?

Below you will find my original blog post, my letter to the CEO and officers of the airline, followed by the response from the airline.

I look forward to YOUR responses. Also, please feel free to share with others.

Thanks,
B

(ORIGINAL BLOG POST, written March 22, 2018)
I love traveling. I love traveling so much that 99% of the time, I travel by myself and most of the time, it’s without incident. This time around, it was incident overload.

I grew up, and have always lived in the South. The temperatures are warm and if it dips below 50 degrees, out comes the heavy coats, scarves, and gloves. I know, people who live in colder climates look at us shivering in what we describe as “cold weather” and shake their heads but, at least we have beaches that we can basically visit year round so it does have its perks.

I have seen snow a few times in my life. It’s a beautiful event where the landscape turns that pure, pristine white and makes everything look so crisp and clean. You watch the news and see folks shoveling their driveways, having accidents due to ice on the roadways and being delayed at airports due to the inability to safely fly.

I had never experienced the kind of snow I have only seen on the news until this week in Washington, DC. The snow was still beautiful and wonderous to see, however, the aftermath of the snow is what affected me.

Most of the time, when I have speaking engagements like I did this past week at the Leading Age PEAK Leadership Summit and Great Minds Gala, I am engaged, empowered and enabled which keeps me in the moment, centered and focused. There is a schedule that I follow. I know where and when things will happen and if there is a hiccup, there are wonderful folks around to assist.

When hiccups occur outside of the structured environment, let’s just say things don’t run as smoothly. Anxiousness sets in, which, in the Dementia World, is quite a bit different than it is if you don’t have Dementia. The situation is amplified. You are aware of what is happening and you are also aware that it’s beyond anyone’s control, but it still brings on anxiousness.

What is NOT acceptable is the treatment received from certain people.

When I am experiencing my moments of anxiousness, my speech becomes broken, jumbled and stuttered. I can’t explain why it just is what it is. When I was speaking to airline employees over the phone, stumbling and bumbling and then finally able to compose myself, I explained that I have Alzheimer’s Disease. They continued to be very patent, kind and professional. Although they weren’t able to get me on another flight, they did what they could to explain everything to me, answer all my questions and assure me I would get on another flight the next day. Simply, they provided me with great customer service.

When I encountered the airline employees in the airport and began stumbling and bumbling, I wasn’t given the opportunity to explain what was happening to me. Instead, in one case, I was immediately asked, “Are you, drunk sir?” Then was told, “If you’re drunk, you won’t be allowed to fly.” I was shocked and thrown off guard by her remark.

In another attempt to get assistance, I was told, “sir if you aren’t able to communicate, you will have to find someone to speak for you,” and then they called for the next customer.

In both cases, I was finally able to communicate that I had Alzheimer’s Disease and was experiencing extreme anxiousness and that I was NOT DRUNK! In one case, I was laughed at for they thought I was joking about my Alzheimer’s.

In the other case, I felt dismissed. After several minutes of trying to explain, I’m still not sure they completely believed me. I sincerely don’t feel I was given the full attention other customers received. As I said above, I felt completely dismissed.

What this shows is there is a HUGE need for more Awareness and Education when it comes to Dementia. Being treated in this manner is completely unacceptable and should NEVER happen. I intend to write this airline (which I will not mention here) and convey my feelings as to how I was treated, dismissed and laughed at, all because I was not acting in a way they deemed to be normal. 

I will also include that while others who had to travel a lot further than I did, utilizing other airlines, they are already home while I’m still sitting in a hotel room as I write this blog post. I’m keeping my fingers crossed I get home this evening.

Until Next Time,

PEACE
B

 

(my letter to the Airline CEO and Officers)

A Very Unfortunate, Unprofessional and Demeaning Experience

Mr. XXX,

I am writing to you in regards to my experience with your airline.

First I want to tell you, I travel frequently as a Dementia Advocate and I am Living with Alzheimer’s Disease.
I recently traveled to Washington, DC for a speaking engagement and chose your airline for its non-stop service and cost-effective airfares. (living with Alzheimer’s, anytime I can choose a non-stop flight, I do so). My flight to DC was non-eventful. Everything went fine. The return trip, however, was anything but.
My return trip was scheduled for March 20th. The flight was canceled due to inclement weather. I understand that is beyond the control of the airline, however, the actions of your employees are within the control of your airline and that is what I found to be inexcusable.
I was given notice through a text that my return flight on Tuesday the 20th was canceled. I spoke to one of your customer service representatives on the telephone and I must say, they were nothing but professional. They advised me of what was going on and told me I should try again the next day.
The next day, March 21st, I checked the flight information and my flight was still scheduled to take off at the scheduled time. I made my way to the airport only to be advised, after being there for several hours, the flight was canceled due to the weather. This made me extremely anxious which was exacerbated by my Alzheimer’s Disease. I approached the desk and, due to my anxiousness, I was having difficulty getting my words out. I advised the gate attendant that I needed assistance and information because I have Alzheimer’s Disease. SHE LAUGHED AT ME!!! 
I’m not sure if she thought I was joking or what was going through her mind, but her reaction was unfounded, rude, unprofessional and INEXCUSABLE! She then proceeded to tell me, “If you can’t tell me what you need, you’ll have to find someone to speak for you.”
As I stated in the beginning, I travel throughout the country as a keynote speaker and conference presenter, speaking very clearly, educating and making people aware of what its like to Live with Alzheimer’s Disease. I also travel on my own for it helps me to say independent. Throughout my travels with other airlines, I have NEVER received this type of treatment. 
Feeling dejected, I just turned and walked away. I could not believe what had just happened. I felt dismissed, unrespected and sad.
I made my way down to baggage claim and waited 2 1/2 hours for my luggage to be returned to me. One of your employees noticed I had been sitting there for a long period of time and asked for my claim ticket. About 30 minutes later, he returned with my bag. I was grateful. (by the way, I didn’t tell him I had Alzheimer’s Disease for fear I would be treated as I was by the gate attendant.)
The next day, March 22nd, the weather had cleared and I made my way back to the airport. Being still shaken by the way I was treated the day before, my anxiousness returned. I made my way to the gate to check in, as I always do, and again, my words were not coming out clearly. Another gate attendant working the desk said, “Are you drunk, sir? I can’t allow you to fly if you’re drunk!” I went cold.
2 days in a row, I was disrespected and treated extremely unfairly. I could not believe what was happening. Again, I turned and walked away. I sat in the section for people who need assistance. I was approached by an airline representative who heard my interaction with the gate attendant. She asked me if I needed assistance and I responded, YES. She told me to wait for her to come and get me and I would be boarded first. That is what I do every time I fly.
I then saw her go to the gate attendant and speak to her. She turned looked at me and went back to what she was doing as if I didn’t matter. By her unresponsiveness, I didn’t matter to her.
When the time came for the flight to be boarded, my new found friend came to get me, we boarded the bus and I was brought t the plane. I hugged your employee for being gracious, kind and human. I told her, “Thank you for treating me normal.” The flight went without incident except for a small delay.
I’m telling you about my experience for, as a person with an Invisible Disability, I was treated unacceptably on so many levels. In addition to my speaking engagements, I also train Law Enforcement in Crisis Intervention Team Training. I’m not sure what type of training your employees have but, in my opinion, training is needed. I would be more than happy to speak to your employees as to how to recognize individuals like myself who have an Invisible Disability such as Alzheimer’s or other Dementia-Related Illnesses.
I know you are a busy person, however, I sincerely hope and look forward to a reply from you personally. I also hope you put measures in place so this does not EVER happen to me or any other individual with a disability ever again.
I look forward to your reply.
Sincerely,
Brian LeBlanc

 

(response from the airline)

April 2, 2018

  
   

Dear Mr. LeBlanc:

Thank you for taking the time to speak with me on March 30, 2018 and April 2, 2018.  I hope your day is much better.

On behalf of XXX Airlines and XXX I appreciated the opportunity to address your concerns regarding your travel with us from Washington, DC on March 20, 21, and 22, 2018.

I am sorry for any confusion about our customer service policies and procedures, any misinformation you received and any discomfort or inconvenience this caused. While we do all possible to avoid disruptions to our schedules, sometimes changes are unavoidable. When disruptions do occur, we will do our best to minimize your inconvenience. I do, however, share your concerns regarding the insensitive behavior on the part of our personnel. We expect our employees to be courteous and helpful at all times and especially in situations such as you described. As we discussed on the phone a report has been sent to the DCA Station Manager the appropriate management personnel for internal review and handling of the agents behavior.

XXX Airlines must train employees with respect to awareness and appropriate responses to passengers with a disability, including persons with physical, sensory, mental, and emotional disabilities, including how to distinguish among the differing abilities of individuals with a disability. Based on what you said, it appears our employee could have handled your situation more appropriately. In this instance, from a regulatory perspective there is no violation since despite what you described occurred, XXX Airlines provides sensitivity training to all personnel. Please be assured your feedback is very important to us since it provides us with a measuring tool for customer satisfaction.

I understand that our promise to improve doesn’t change the inconveniences you’ve endured.  As a more tangible evidence of our concern and regret for your disappointing experience, I have credited 10,000 bonus miles to your account. This mileage adjustment will be reflected in your account very soon.While you are always free to contact the Department of Transportation Aviation Consumer Protection Division about the difficulties that occurred, I hope that I was able to address the issue for you. We look forward to having you on another XXX Airlines flight in the future.

Should you ever need assistance following a trip you’ve taken with us, call our Past Travel Disability Assistance Line at XXX-XXX-XXXX. We’re here to help.

Mr. LeBlanc, I appreciate the time that you have taken to write. We look forward to welcoming you on board an XXX Airlines flight in the future.
 

Sincerely,

  
   

XXX

Customer Relations

  

XXX Airlines

I look forward to your responses!

B